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As part of a Quality System developed according to ISO 9002 standards, Annatom intends to provide its clients with " Quality development support services ". For this reason, the company implements appropriate means to support the assignment lifecycle of its associates (consultants) at the client site, including constant care for preventing incidents that can happen at any time during the assignment, from inception to final assessment.
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| The aim is to satisfy client requirements according to the following criteria : |
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assistance in defining human resource requirements, |
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appropriateness of the consultant in the nature of the assignment, |
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consultant durability, |
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consultant availability according to the project plan. |
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| Annatom has specifically built its Quality System from the needs of its clients, collected as follows : |
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Direct interviews in the field. |
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Feedback from employees or the company sales representative. |
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Documentary research. |
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Participation in local collective actions supporting Quality service. |
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Since 1997, Annatom has asked its clients to fill out a satisfaction survey of its services. The Telecom Valley association judges such results according to very severe criteria. It awarded its prestigious "CLIPSAT label", to Annatom in 1997, 1998 and 1999.
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